I sent payment to the seller some time ago and have not heard from him & have not received shipment. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before “worrying”. Generally speaking you should always allow a few days to a week between replies. If you truly feel the item is not ever going to be shipped you need to do two things. 1) You need to tell us the listing number and basic details, so we can flag the seller’s account, and 2) You should take serious consideration into contacting your local authorities and ask them what your next move should be. If you’ve waited a sufficient amount of time (2-4 weeks) and shipment has not arrived and the seller will not return your messages during that time or give you a reasonable and realistic excuse for the delay, please let us know. If warranted the seller’s account will be terminated BUT we will not be able to take any other action. We simply are not legally allowed to.
Related Questions
- I sent my written application form to the USA IBC office some time ago, but I have not yet received the Round I repertoire or rehearsal music CD. When should I expect them?
- I sent payment to the seller some time ago and have not heard from him & have not received shipment. What next?
- Does STORE allow a receipt or invoice to be printed at a later time than payment was received?
