I sent a support email 2 days ago and haven heard back. Whats taking so long?
• Solution: First, please note that if you don’t use the seaBILL Support Form, we may not receive your email. The amount of spam we receive is overwhelming so we’ve been forced to filter out emails that don’t originate from our Support Form. Once we receive a Support Form email, your email address is automatically validated for 2 days so you don’t have to use the Form for 2 days after that. That’s why we will sometimes get your email even if you don’t use the form. So, if you didn’t use the Support Form, we probably didn’t get your email and that’s why you haven’t heard back. Also, it’s amazing how many times we receive email and Support Form inquiries that have an INVALID return email address. If you haven’t entered a valid email address in the Support Form or if the email address in your email program is wrong, we can’t respond. If you suspect this may be the case, try sending yourself an email and see what it looks like. If you receive it, check the return address that shows and try
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