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I seek client feedback through the two quality indicator survey tools, so have I collected sufficient data for Elements 1.1 and 2.2?

April 26, 2017client collected Data feedback indicator quality seek sufficient Survey tools

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I seek client feedback through the two quality indicator survey tools, so have I collected sufficient data for Elements 1.1 and 2.2?

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Yes, if the RTO can demonstrate that the client feedback it collects through quality indicator survey tools is used to continuously improve client services and to act on relevant data for continuous improvement of training and assessment. However, collection of survey data alone without documenting or demonstrating how that data is used to improve service is not sufficient to meet the requirements.