I see video but do not hear audio, or the audio is faint. Whats wrong?
Make sure your computer speakers or headphones are completely plugged in and turned on. Adjust the volume on your speakers or computer hardware. If you have another media player on your computer such as Windows Media Player or Real Media Player, adjust the volume in that player as it may affect the overall volume on your computer. Adjust your computers sound level. For instructions on how to do so, click these links: Windows / Mac If you are using a notebook computer, try connecting external speakers or headphones.