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I scanned my check and clicked on continue and an hourglass is tumbling but nothing is happening. Whats wrong?

April 26, 2017clicked Continue happening hourglass scanned tumbling wrong

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I scanned my check and clicked on continue and an hourglass is tumbling but nothing is happening. Whats wrong?

1 Answer

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If the browser hangs with an hourglass, this is caused by security software on your network blocking the outbound HTTPS connection of the ActiveX control. The ActiveX software uses a direct HTTPS connection to upload your check images for processing, and will not use a configured proxy server. For most users, this does not cause any problems. However, some users may have a non-transparent proxy that prevents this direct connection, and the browser may hang with an hourglass. The Java version of DeposZip properly uses your browsers proxy configuration and will correct this error.