I run a pub where many customers used to smoke, but are getting used to having to go outside for a cigarette. What do I do if a customer decides to disregard the ban?
The vast majority of the population are law-abiding citizens and we have experienced high levels of compliance. If you take all reasonable measures to prevent smoking and the customer will not extinguish his or her cigarette / cigar / pipe or leave the premises, you will not be liable under the legislation. If after you have taken these steps the person still refuses to stop smoking, you will need to implement your normal procedure for anti-social / illegal behaviour in the premises. In any case where physical violence or intimidation is threatened, seek the assistance of the police.
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