I reported a service issue, but downrightnow still says the service is up. Did my report go through?
Our status calculations sometimes require multiple trouble reports within a certain time period before a service is considered “down.” That way, we avoid false alarms when only a single user is having isolated problems. We appreciate your contribution, and don’t worry: if others are reporting the same problem, we’ll hear about it very soon and will update the service status accordingly. You may be the first one to report the issue. If time passes and you are still having service problems — but others haven’t reported the issue on downrightnow — it may also be a sign of a problem that is limited to your computer or Internet connection. See the Troubleshooting Tips shown on the service status page for further assistance.
