I registered my copy and got the message that the license file downloaded successfully, but there are no books showing. What could be the problem?
A. There are several issues that could be preventing the license file from being read properly. The most common cause we are seeing at this time is personal firewalls. Your firewall should allow all traffic from vitalbook.com and from vitalsource.com. (If you do not know how to configure this, please contact your support desk on campus or the reseller where you purchased the firewall software. Our help desk cannot take responsibility for making changes to your computer’s configuration.) If you are on a corporate or educational campus network where you do not have access to the server, your help desk can have a network administrator contact us for assistance at our support line. We work with many schools worldwide, and once the IT staff make a few simple, standard entries into their system, there are few problems.
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