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I registered a payee for eBills. Why am I receiving the paper bill at home?

April 26, 2017eBills Home paper payee registered

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I registered a payee for eBills. Why am I receiving the paper bill at home?

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Some payees may continue to send a paper bill to your home even after you begin receiving the bill online. To avoid making duplicate payments, it is best to pay only those bills that arrive online in the MyEZBills Bill Center. If a duplicate paper bill is received at the MyEZBills Processing Center, it will be scanned and presented to you as a notice (rather than a bill), and a Change of Address form will be issued requesting that your paper bill be redirected to your service address. Some payees may offer the option of “turning off” the paper bill – either by indicating such a preference on their Web site, or by contacting their Customer Service department via phone or email.