I registered a payee for E-BillsTM. Why am I receiving the paper bill at home?
Some payees may continue to send a paper bill to your home even after you begin receiving the bill online. To avoid making duplicate payments, it is best to pay only those bills that arrive online in the Paytrust Bill Center. If a duplicate paper bill is received at the Paytrust Processing Center, it will be scanned and presented to you as a notice (rather than a bill), and you should contact your biller to have your paper bill be redirected to your service address. Some payees may offer the option of “turning off” the paper bill – either by indicating such a preference on their Web site, or by contacting their Customer Service department via phone or e-mail.
