I recently ordered some student-sized mineral specimens from WARDS that didn all show the features I was looking for. How do I obtain replacements for those samples not meeting my needs?
Because we are dealing with natural raw materials, not every piece will show “textbook” features like perfect cleavage, visible striations, or a preferred color, especially in smaller samples. Many of these characteristics are dependent upon factors that cannot always be controlled in processing natural raw materials. However, WARD’S Geology Staff works very hard to bring you the very best specimen materials the world has to offer. We are also happy to work with you to provide you with the specific specimens that will best meet your needs. If you are dissatisfied with a purchase for any reason, we encourage you to contact our Customer Service Department. Our Customer Service representative can quickly assess the problem and put you in touch with one of our professional geologists who can assist you in meeting your technical needs. WARD’S is the only company in our industry to provide customers with this level of personalized professional service and technical support.
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