I received the wrong merchandise (size, color, style, quantity) or damaged merchandise and need to send it back. How do I do that?
If you received an incorrect order, e-mail us at returns@distantreplays.com to explain the situation – please include your name, telephone number, order number and address. Someone will contact you to arrange for a UPS Call Tag to return the merchandise. Package the merchandise up as you received it, include a note explaining what is incorrect and UPS will pick up the package usually in 2-3 business days. When we receive the merchandise back, we will exchange items as necessary. Please note our return and exchange policy as stated in the Order Policies section.
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