I received the email with my userid but did not receive the email with my initial or reset password. What should I do?
If you did not receive the email with your initial or reset password in your Inbox, please look for that email in other mail folders like Junk Mail. If you still do not see the email, please contact your technical support staff to see if you have a mail option setting checked to delete Junk Mail immediately and if so uncheck that setting. Once that is done, reset your account by clicking ‘Forgot Password’ button on the login form and following the instructions to reset your account.
Related Questions
- I received a system email with a User ID, but how do I obtain a password or have my password reset when I’m locked out of my account?
- I received the email with my userid but did not receive the email with my initial or reset password. What should I do?
- What must I do if I created my UserId & Password and I have not received the email yet?
