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I received an SMS message from Bupa when a hospital requested pre-authorisation in my behalf. How long should I wait for an advice if my request is approved or not?

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I received an SMS message from Bupa when a hospital requested pre-authorisation in my behalf. How long should I wait for an advice if my request is approved or not?

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In most cases, pre-authorisation processing is done in under less than 3 minutes. However, should you encounter any delay in this service, please call the Bupa member helpline 800 244 0307 or 02 663 0505.

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