I received an “old” preorder and the packing slip says I paid $0.00 by check and the books are listed as costing $0.00. What does this mean?
All of your “old” preorders have been entered into the system without prices or the original payment information. This is to prevent accidentally double-billing. If you decide to cancel an “old” preorder before publication, we can retrieve the original price paid and payment method from our paper records and handle the refund or exchange accordingly. No data has been lost. (back to top) I received the in-stock portion of my order, but the packing slip lists the forthcoming items as “being ready to refund” and there is an “amount to refund” at the bottom of the slip. What does this mean? This is just how the system shows that an item is a “back order” or “preorder” — your preorder items ARE still reserved for you and no refund is being prepared. We’re looking into whether we can customize this form to make this more clear. (back to top) I received the in-stock portion of my order, but there are also forthcoming items to come and the packing slip lists “Closing Balance For This Order” or
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- I received an "old" preorder and the packing slip says I paid $0.00 by check and the books are listed as costing $0.00. What does this mean?
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