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I received an email indicating that the item I RMAd for a replacement is no longer available or is backordered. What happens now?

April 26, 2017backordered email happens indicating longer received replacement RMA'd

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I received an email indicating that the item I RMAd for a replacement is no longer available or is backordered. What happens now?

1 Answer

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If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.