I received a letter stating that my prints were rejected and it shows “FBI processing error” what does that mean and what happens next?
Fingerprints may be rejected by the state for a large number of reasons which can range from poor fingerprint images to improper information given. The FBI unlike the State DOJ uses the catch-all phrase of “Your prints were rejected due to a FBI processing error.” They use this phrase rather then printing the exact reason why the prints were rejected. In any case the agency that wants you printed must then provide you with a new Livescan request form. You need to bring this new form, a copy of your old LiveScan form, and the reject notice back to us. We will then reprint you, you do not need an appointment for a retake. However you must come in when the LiveScan unit is in operation, so it is best to call first.
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