I received a bundled copy of SpeedTools with a drive that I purchased, can I receive tech support from Intech or obtain free updates to the software?
A. Only in rare instances will Intech provide tech support to a customer who has received a complementary copy of our software with a drive purchase. The reason for this is purely economics. In most cases, Intech provides its software to drive manufactures for little or no cost and asks in return for the drive manufacturers to provide complete end-user support for both their hardware and our software. In rare instance, Intech will get involved with a support issue directly if there is the possibility that the end-user has found a potential bug in the software. Obviously, Intech is always interested in making our software as bug-free as humanly possible, but please seek the advice and instruction from your drive maker before contacting Intech.
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