I receive complaints from my website users about an error “Inaccurate cost” in reply SMS-messages. Why is that happening?
First, and quite widespread reason for this error is because website owners don’t always follow the updates in rates and short codes changes in all countries available. The amount of rates available is too big to follow up the changes that take place. Therefore, we strongly advise you not to prescribe instructions manually, and never use static instructions. Payment instructions for users should be generated from real-time rates scales which are stored on our server for each and every of your services separately. Rate scale file should be uploaded on your website server hourly, and each time payment page is requested by user, instructions will be generated based on recently updated rate scale. It enables you to display newly updated information at any time, as well as to avoid errors. Second, not so common reason for “Inaccurate cost” error can happen due to global changes in US dollar or ruble exchange rates in our system. It might be caused by significant changes in the above-mention
