I purchased trips at a vending machine but the unused trip balance on my card didn change. What happened?
When purchasing trips or an Unlimited Pass at a vending machine, you must place your PATH SmartLinkSM Card against the center of the SmartLinkSM target after selecting the product to be purchased and payment is completed. This system requires a second touch of your SmartLinkSM Card against the target to encode the trips or Unlimited Pass you purchased onto the Card. If you forget to present your SmartLinkSM Card a second time however, the PATH SmartLinkSM system has a special feature that will automatically deliver the trips or Unlimited Pass you purchased to your card in 24 hours. To confirm that your purchase was handled properly by the PATH SmartLinkSM system, please call or e-mail the SmartLinkSM Service Center, and provide your SmartLinkSM Card serial number (printed on the back) and the date, time, station name, and vending machine number where you made the purchase.
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