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I purchased an OpenManage Subscription Service but have never received a shipment. What should I do?

April 26, 2017openmanage received service shipment subscription

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I purchased an OpenManage Subscription Service but have never received a shipment. What should I do?

1 Answer

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Posted

Please check status by going to the “Subscription Profile” link on the main page and log in using your Dell order number and ship-to zip code. OpenManage subscription shipments are made approximately once per quarter. Normally, you will not receive your first shipment until the calendar quarter following the quarter in which you register. You can also contact customer support at 1-800-770-6499. Be prepared to provide the customer support representative your Dell order number and ship-to zip code.