I purchased a MOLePoints reload coupon from 7-Eleven, Petrol Station, E-Pay terminals, etc but the coupon is invalid. What do I do?
Sometimes the receipt printed at certain outlets is unclear due to many reasons. Before contacting us, we have found that the most common errors can be resolved by following one of the two tips below: We have no “i” and “o” in our PIN code We do not have the letters “i” and “o” in our prepaid-vouchers PIN. If in doubt, replace any letters which looks like an “i” to the number “1” and any “o” to the number “0” (zero). Replace the letter “o” with “u”. Another common error is that the letter “u” sometimes looks like the letter “o”. Replace the letter “o” with the letter “u”.
