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I own a Mac computer or iPad. Is that a problem?

April 26, 2017Computer ipad Mac problem

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10 Posted

I own a Mac computer or iPad. Is that a problem?

1 Answer

0

10 Posted

Sometimes we have heard reports of customers experiencing errors/slowness downloading/unzipping/viewing files on Mac computers. For downloading the files, we recommend using a standard browser, preferably Explorer or Firefox (we have not troubleshooted on Safari yet). If you experience issues unzipping files, please try using a free unzip utility called 7-zip (it is availble for mac as well on their website). If you experience slowness/stalling viewing large PDF files on a Mac or iPad, try re-saving the file again from the Mac viewer. Our customers have reported this to be a fix on the Mac system.