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I ordered my new Counterman PRO system with certain “Price Books”, but when I type in those vendor’s part numbers, it says: “Product Code NOT Found”. Why???

April 26, 2017certain counterman ordered Pro system type vendor

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I ordered my new Counterman PRO system with certain “Price Books”, but when I type in those vendor’s part numbers, it says: “Product Code NOT Found”. Why???

1 Answer

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Usually this is because you are not entering the “Product Code” correctly. Sometimes the vendor’s catalogs list part numbers in different format then what they provide to Counterman. Be sure you have entered the correct “Vendor code prefix” in front of the part number (i.e. Tucker Rocky # 08-1266 would be entered as: TR01266). The only exception to this is with Drag Specialties. As Drag uses DS in the part number, you need to also add a DS to it. (I.e. a Drag Specialties number of DS200863 you would need to put DSDS200863) If you are still encountering problems with entering the part number, feel free to give our friendly tech support a phone call.