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I only received part of my online order. What is Sizzix.coms backorder procedure?

April 26, 2017Backorder online procedure received sizzix.com

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I only received part of my online order. What is Sizzix.coms backorder procedure?

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The portion of the order that was available was shipped within 2-3 business days and the backordered items will be shipped as soon as they are available. Sizzix.com cannot guarantee when backordered items will become available but we do our best to provide updated information on our website. Your credit card is only charged for items that are shipped plus shipping and handling for the entire order. All backordered items are shipped with no additional shipping and handling charges.