I no longer have a machine, but still continue to receive maintenance invoices. How do I discontinue service & billing?
Requests to add, discontinue or update the status of equipment currently under IBM Maintenance may be submitted by visiting IBM’s Inventory OnLine Web Application. You will need to register the first time you visit, but then just select the equipment you wish to update and submit your request. Requests may also be submitted by e-mail to csomaint@us.ibm.com or using your IBM ID and password to access, by completing the attached Inventory & Maintenance Inquiry form. Please specify the machine type and serial number(s), and if available, the invoice number(s), contract number(s) and effective date you wish the coverage to start or stop. For equipment being discontinued, please advise if you no longer have the machine and/or have taken it out of use. This will allow us to correctly update our records. You may also call our Customer Support OnLine Center at 877-426-6006 (option 2) for assistance at anytime.
Related Questions
- I have Time Matters and Billing Matters, but am no longer using the Billing Matters functionality. Can I renew my Annual Maintenance Plan (AMP) for Time Matters only?
- If a customer wants to discontinue the service mid-term how is the billing affected? And do we have to create a report every month?
- I no longer have a machine, but still continue to receive maintenance invoices. How do I discontinue service & billing?
