I need to ship my pump back to KNF for repairs. Hwo do I do that?
Customers in other countries, please click HERE for an address of a KNF office or representative nearest you. To get the process started immediately: 1) Download and print a copy of our RMA Request form. See tab above. 2) Fill out the form and fax to 609-890-8323. Be sure to include your phone number. 3) Call KNF Lab Customer Service 609/890-8600 during normal business hours 8:00 a.m. to 4:30 p.m. (EST) and explain that you faxed in the form and want to return a pump for repairs. 4) You will be faxed an RMA return instruction form with an RMA number which must be displayed on the outside of the shipping carton. Include Material Safety Data sheets and other details before returning the pump. Pack the pump properly. Wads of newspaper or peanuts are unacceptable packing materials, as the pump is heavy and settles to the bottom of the carton where it will most likely suffer damage. Foam blocks, or the original packing materials, if available, are best. KNF is not responsible for incoming s
