I need to reprint a processed order or invoice that cannot be processed by my Transaction e-Mail system?
To reprint a processed order or invoice: – • Select the transaction in the ‘Processed Items’ folder. Two options appear in the bottom left-hand pane; ‘Print’ and ‘Enter by Hand’. • Select Print. • Using the printed transaction, enter the transaction manually in Line 50. Note: Remember to make a note of the invoice or order number. • In Transaction e-Mail, select the message. • Select ‘Enter by Hand’ from the bottom left-hand pane. • When prompted, enter the invoice or order number that was assigned to the transaction when you entered the details into Line 50 accounts. The status of the message updates to ‘Accepted’.
