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I need to report a spam, or have Richweb look at a troublesome email. What should I do?

April 26, 2017email look report spam troublesome

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I need to report a spam, or have Richweb look at a troublesome email. What should I do?

1 Answer

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Mail System Administrators have access to the Web based management tool: Login to the MailScanner Manager at this URL: https://vsmx1.richweb.com/ Use your assigned username and password. Click: Tools Under the Section/Menu: Spam/Not Spam Databases Under the heading: “Domain Admin Reported Susp / SPAM / Phish Msgs” Click “Report a Message” MAKE SURE that you upload the message with FULL HEADERS and FULL MESSAGE CONTENT. See below for details on how to do this properly. NOTE: When you FORWARD a message the original headers are lost, so this is a waste of everyone’s time – dont do this!