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I made an online bill payment a long time ago and the merchant says they have not received it. How can I determine if it has been paid?

April 26, 2017ago determine merchant online paid received time

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I made an online bill payment a long time ago and the merchant says they have not received it. How can I determine if it has been paid?

1 Answer

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You can confirm if your payment was processed by viewing your payment history under the Pay Bills tab. Payments made by check, as opposed to electronic payments, will not be deducted from your account or show in your account activity until the check has cleared the bank. If you do not see your payment, contact your branch or Customer Care, or send a Secure Message through Online Banking for assistance.