I made a purchase but did not provide my Rewards”R”Us membership number. What can I do to get reward credit for that purchase?
From Rewards R Us customer Service 05/2010
Q: Iam already a member and forgot to present my loyalty number at the time I made my purchase. Can I receive a retro-credit?
A: Sorry, but we do not offer retro credits. Please be sure to include your membership number during an online purchase or present your membership card at the register for in-store purchases. If you are at one of our stores and do not have your card with you, please let the Team Member know since they can look up your account at the register.
Apparently this is no longer an option. Guess I won’t be making anymore large purchases at Toy R Us anymore.
Members may request credit for up to three transactions per month by visiting Toysrus.com and clicking on the Rewards”R”Us link. After logging into Rewards”R”Us, members simply click on the “Retro-credit Request” link to request reward credit for a past purchase that was made since being a member. Members may also contact Customer Service at 1-800-TOYSRUS (869-7787). To receive reward credit for your in-store purchase, you’ll need your Rewards”R”Us membership number and receipt with your transaction information. To receive reward credit for your online purchases you’ll need your Reward”R”Us membership number and purchase confirmation number. Retro-credits are allowed up to two weeks following the end of any given promotion period.
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- I made a purchase but did not provide my Rewards"R"Us membership number. What can I do to get reward credit for that purchase?
