I made a payment to a merchant through BillPayer and it has not been credited to my account. What should I do?
• Check your records. Often, a typing error or date error is responsible for a missing payment. • Wait at least four business days for an electronic payment and seven business days for a check payment. • Call the merchant at the end of this time to see whether they have received the payment. • Submit a Payment Inquiry to HEWFCU. You can initiate a Payment Inquiry online or by calling (202) 488.4500, (800) 742.5582.
First, check your records. Often, a typing error or date error is responsible for a missing payment. If no problem is found, wait at least four business days for an electronic payment and seven business days for a check payment. Contact the merchant at the end of this time to see whether they have received the payment. Upon your request, we will submit a Payment Inquiry to our payment processor. This process may take up to 10 days to complete.
Check your records. Often, a typing error or date error is responsible for a missing payment. Wait at least four business days for an electronic payment and seven business days for a check payment Call the merchant at the end of this time to see whether they have received the payment. You should submit a Payment Inquiry to Signal Financial.
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