I m getting an error message saying Hardlock EYE or Rockey USB/Par not found. What is the problem?
For those customers who ordered the hardlock version of the software (as distinct from the software lock version normally shipped) the software needs the hardlock device (also known as a dongle) to be connected for the software to work. If you are getting this message and you did not order a USB hardlock, then you have installed the wrong verion. Uninstall the software and start again, this time selecting either ‘Metric softlock’ or ‘Imperial softlock’ version when prompted. Two versions of the hardlock have been shipped, a parallel printer port version and a USB port version. The parallel printer port version has not been shipped for several years. The USB port version is an optional upgrade. Most contemporary customers are installing the softlock version that requires no additional hardware at all. If you have an older parallel port version, insert it into the printer port (the printer can connect to the back of the key) or the USB port as appropriate for the version of hardlock you
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