Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I m getting an error message saying Hardlock EYE not found. What is the problem?

April 26, 2017Error eye hardlock message problem

0

Posted

I m getting an error message saying Hardlock EYE not found. What is the problem?

1 Answer

0

Posted

For those customers who ordered the hardlock version of the software (as distinct from the software lock version normally shipped) the software needs the Hardlock device (also known as a dongle) to work. Two versions of the hardlock have been shipped, a parallel printer port version and a USB port version. The parallel printer port version has not been shipped for several years. The USB port version is an oprional upgrade. Most contemporary customers are installing the softlock version that requires no additional hardware at all. If you have an older parallel port version, insert it into the printer port (the printer can connect to the back of the dongle) or the USB port as appropriate for the version of hardlock you ordered. This will fix the problem. The lock is designed to protect your investment in our software, as well as AppliCad’s investment in the development of the software.