I lost the envelope to mail the Personalized Options Form back to you. What is the correct address to send it to?
Mail the form to Long Term Care Partners, P.O. Box 797, Greenland, NH 03840-0797. You may also fax the form to 866-921-4513. [ Back to Current Enrollees FAQs ] 28. I understand that John Hancock now provides the long term care insurance coverage for the Federal Long Term Care Insurance Program effective October 1, 2009. Can I contact them directly to help me? No. All inquires must go to the Program administrator, Long Term Care Partners, at 1-800-LTC-FEDS (1-800-582-3337) (TTY 1-800-843-3557) Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern time. Or, visit www.LTCFEDS.com/SecureEmail/ to contact us via email.