Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I looked at my Genealogy on the Vemma website and saw that one (or more) people had a zero beside their name for the order. What does this mean?

April 26, 2017genealogy looked mean people saw vemma website Zero

0

Posted

I looked at my Genealogy on the Vemma website and saw that one (or more) people had a zero beside their name for the order. What does this mean?

1 Answer

0

Posted

Well, there are several possibilities: Their credit card did not go through, so their order was not processed; The order has not yet been recorded in the Genealogy (a 24 hour delay is not unusual); An error occurred in the transfer from VemmaBuilder to Vemma that affected their order. If you still do not see a product order after about 24 hours, call Vemma at 800-577-0777 between 6 a.m. and 6 p.m., Arizona time. Give them the Team Member’s ID number, and ask why the order did not go through. Note: Arizona is on Mountain Standard Time for the 6 months of the year that most other states are on standard time. For the other 6 months of daylight savings time, Arizona is on Pacific Daylight Time.