I logged on to the SoftPhone but when I make a call I hear a continuous beeping sound and the SoftPhone is not responsive, what should I do?
Please do not panic at this moment. Please turn off the SoftPhone and turn on the SoftPhone again. Once you have the SoftPhone turned on again, please go to the “Options” by clicking on the red round button in the middle of the phone. The “Options” window will appear. Go to the “Audio” tab and UNCHECK the option which says “Enable DirectSound for improved audio performance”. Then try making a call again. If this does not work, please contact customer service.
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