I keep getting a “Gateway Declined” or “Processor Declined” error message?
We apologize for this. There are many reasons that you may be receiving this error message. Some if them are: • The billing address you provided does not match what the credit processor is expecting or has on file. — (This is the most common reason) You might try changing the address or telephone number to what might be better expected (ie: “1234 Jones Road Apartment 31 A” to “1234 Jones Rd Apt 31A”) The address often has to be almost exactly as it appears on your credit card bill. • Only part of your address matched. — Some banks are more picky than others about the billing address. • The credit card information is incorrect. — (Second most common problem) Please make sure you entered your name, card number and CVV number in correctly. • You are using a gift card. See more information here. If you continue to have problems, please feel free to contact us.
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