I just renewed my online FML subscription but the site says my account has expired and/or my l ogin and password do not work, why?
When a customer who has an expired subscription INCORRECTLY renews this problem occurs. The expired subscriber inadvertently buys a NEW subscription versus RENEWING. The correct procedure for RENEWING is simple; log on with your login and password and get the “You are Expired message”, click HERE to renew, select the subscription of your choice, click CHECKOUT, place your personal info in the form, click SUBMIT DATA, then enter payment info and click SUBMIT DATA again. Following this correctly will SEAMLESSLY renew your subscription, NO new login info is needed as you will use your old login and password as you did previously. When you actually log in, the only change you will see is your expiration date has been updated. Remember, use LOG ON to your expired account and follow the procedure. If you do not know your login info there is a “FORGOT PASSWORD” link to recover that information. When all else fails, call us and we can take care of your renewal for you so you don’t end up with
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