I just purchased the Controlled Vocabulary Keyword Catalog (CVKC) when will I receive my confirmation and download information?
You should see an email within 24 hours (typically within a few hours if you are ordering between 8 to 5, Monday to Friday, Central Time US). If you do not receive anything in your email within this time, first check to make sure that your email address on file with PayPal is up to date. Second, check your email “junk” folder, just in case the message to you has been filtered. If you still don’t find a message, please send an email using the link on the Contact page and note your PayPal Transaction ID in your email. Include an alternate email address from the one your PayPal account is tied to in case our messages are being blocked or filtered. If you include a phone number, that provides another way of contacting you if email delivery is being blocked or filtered.
