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I install Simply ID from CD or Download and when I click on the Simply ID desktop icon I get a database password message box, what do I do?

April 26, 2017CD Click database desktop download Icon Id install password

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I install Simply ID from CD or Download and when I click on the Simply ID desktop icon I get a database password message box, what do I do?

1 Answer

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Posted

QUICK FIX: You did not reboot after installation as the program asks to do so. Uninstall, reboot then re-install the software will resolve this issue. Under Windows XP SP 2, it seems our database does not connect via ODBC on rare occasions. To resolve this we recommend re-installing Simply ID (You can insert the CD or run the download and choose Repair). After the program has reinstalled, please REBOOT your computer in order for the connection to take place. Another option if that does not work is to uninstall Simply ID by choosing remove (from CD or download install), then remove the SimplyID folder on your C: Drive then reinstall and REBOOT.