I insert the PetSafe Micro ID Rescue Collar USB drive into my computer and nothing happens. What should I do?
A. First, you should wait approximately 10 – 15 seconds to ensure that your computer has actually detected the drive. On some older computers, it make take a few additional seconds for the detection to complete. If nothing has appeared on your screen after waiting for approximately 10 – 15 seconds, you will need to see if the drive has been properly detected by your Operating System. If you are running Microsoft Windows 98 SE, you must download the software driver available here. Detailed installation instructions are also available on the support website to assist you with the driver installation. If a pop-up appears on your screen asking you what action you wish to take, you will want to select Launch PetSafe Micro I.D. If a pop-up did not appear on your screen and if your computer is running Microsoft Windows 2000 SP4 or Microsoft Windows XP SP2, then your computer may have the AutoRun feature for removable drives disabled. To manually execute the software, double-click on My Comput
Related Questions
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