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I have Total Equipment Coverage or Extended Warranty – What do I do if my device has an electrical or mechanical defect after the manufacturer’s warranty has expired?

April 26, 2017coverage defect device electrical equipment extended manufacturer mechanical total warranty

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I have Total Equipment Coverage or Extended Warranty – What do I do if my device has an electrical or mechanical defect after the manufacturer’s warranty has expired?

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If you are enrolled in either Total Equipment Coverage or Extended Warranty, dial (866) 406-5154 (toll free from a landline phone) and we’ll diagnose the issue with you right over the phone. If we cannot address the problem while you’re on the line and the problem is caused by a manufacturing defect, we’ll send you a remanufactured replacement device (either the same model or one of comparable quality) right to your door. You may also visit any Verizon Wireless retail store to diagnose and address the problem with your wireless device.