I have the Open File Add-On activated but some files are getting skipped in the backup process; what can I do?
The Open File Add-On interacts with a component of Windows called Volume Shadow Services (VSS). If the VSS component becomes resource locked, you must reboot the computer to unlock the VSS resource within Windows. Note that VSS consists of many different layers and the layer that Backup for Workgroups interacts with cannot be restarted by stopping and restarting a Service. You need to reboot to reset VSS.
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