I have subscribed to the ZoomTown Internet Security Service but cannot install my software. Why?
• You still have old security software installed on your PC. This software should be removed before installing ZoomTown Internet Security. Please remove this old security software manually. • Your PC might be infected with a virus, which prevents the installation of ZoomTown Internet Security. Click here to check your PC for viruses. Please use the Online Scanner to check your PC for possible virus infections and remove them. 3. How can I create and send an FSDIAG file? If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file helps us solve technical problems specific to your computer. You can create the file by using the Diagnostic Utility tool. The tool gathers vital information about your system and creates a group of log files. These log files contain information about your security product, as well as operating system logs and system settings. In some cases, this information might be considered confidentia
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