I have submitted a claim to Eurocontrol in respect of a flight erroneously billed and am still waiting for the requested credit note, why is it taking so long ?
The Eurocontrol Central Route Charges Office (CRCO) receives flight data from the national authorities of the Contracting States of Eurocontrol for billing. Any claims against these flights must be referred back to these authorities for their verification and decision. This procedure does take a while and, therefore, users are requested to exercise patience pending the receipt of any necessary corrective documents. Further, the issue of corrective documents is linked to the monthly billing cycle and consequently, although a decision has been received from the national authorities, the issue of the corrective documents is held in abeyance pending the following billing cycle. All claims received are acknowledged by a standard ‘Claims Acknowledgement’ form, which is issued soon after receipt of claims. This is to give assurance to the submitter that the processing of the claim is in hand. Claims are usually finalised within approximately 60 days of receipt however the Central Route Charge
The EUROCONTROL Central Route Charges Office (CRCO) receives flight data from the national authorities of the EUROCONTROL Contracting States for billing. Any claims against these flights must be referred back to these authorities for their verification and decision. This procedure does take a while and you are therefore asked to be patient pending the receipt of any necessary corrective documents. Furthermore, the issue of corrective documents is linked to the monthly billing cycle and, consequently, even if a decision has been received from the national authorities, the issue of the corrective documents is held in abeyance until the following billing cycle. All claims received are acknowledged by a standard ‘Claims Acknowledgement’ form, which is issued soon after receipt of the claims. This is to give assurance to the submitter that the processing of the claim is in hand. Claims are usually finalised within approximately 60 days of receipt however the Central Route Charges Office is
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