Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I have requested a transfer of funds from a lost, stolen, or non-working card to a new card. How long will it take for the transfer to occur?

April 26, 2017card funds Lost non-working occur requested stolen transfer

0

Posted

I have requested a transfer of funds from a lost, stolen, or non-working card to a new card. How long will it take for the transfer to occur?

2 Answers

0

Posted

Transfers of this type may take up to 2 or 3 business days to complete. Please call or email the SmarTrip® Regional Customer Service Center (RCSC) for instructions.

0

Posted

Transfers of this type may take up to 2 to 3 business days to complete. This length of time is necessary to allow enough processing time for the offices involved in completing the transfer. Once the transfer is complete, you may take your new card to any Passes/Farecards machine in any Metrorail station. You begin the transfer by touching your card to the SmarTrip target. In the following order, you then press the “A” key, followed by the “C” key (no receipt) OR the “B” key (receipt requested), then the “B” key, and then the “C” key again. To complete the transfer touch your card to the target again. At this point the funds you reported will be loaded onto your card.