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I have placed an order, but when I enter the user center I can not find the details for downloading, what is that problem?

April 26, 2017center downloading enter Placed problem user

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I have placed an order, but when I enter the user center I can not find the details for downloading, what is that problem?

1 Answer

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Posted

Please be sure that you have paid successfully for your order. The problem may contain two cases, one is that you just placed your order but did not pay for it. The other is that you have placed your order and paid for it but without success. You have not received a transaction confirmation email. If you are not sure about the problem please come connect us to check the status of your order.