I have missed the one week cancellation/rescheduling deadline, but I just found out about a meeting I am supposed to attend [or] coverage/work demands require that I stay at the office. May I reschedule my workshop?
You may reschedule, however you will be charged for the missed workshop as well as for the rescheduled session. We recognize that managing deadlines, schedules and coverage across all Duke entities is an ongoing challenge. However when staff are scheduled to be away at a workshop, we expect departments to plan for that absence and make necessary arrangements for coverage and workload. Waiving fees when participants don’t cancel by the deadline or don’t show up would effectively create an optional attendance policy. When attendance is optional, attendance rates drop significantly. Managing increased cancellations and “no-shows” would require additional administrative support and cost Duke in wasted resources. Also, any staff waitlisted for a workshop would have been needlessly excluded from a learning opportunity. However, if you feel there are extenuating circumstances, please call us at 613-7600 or 613-7613.
