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I have many Business Units configured in SupportCenter Plus. How do I configure the Incoming Mail Server Settings for all the Business Units?

April 26, 2017Business configure configured incoming Plus settings supportcenter units

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I have many Business Units configured in SupportCenter Plus. How do I configure the Incoming Mail Server Settings for all the Business Units?

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Let’s illustrate this in the form of a scenario. Assume your organization has 3 Departments dealing with IT, Retail and Telecom. These three departments are configured as Business Units in SupportCenter Plus. The requirements and configurations of a support team in one Business Unit may not be the same in another Business Unit. In this case, the support mails sent by the users differ for each Business Units, and so does the email address of the Business Units.